Orders should be placed before 9.30am for same day delivery, unless it is a public holiday or the weekend, when it will be delivered the following business day.  Orders received after this time will be despatched the following day.  Gifts will usually be delivered anytime between 1.00pm and 6.00pm.

Orders placed over the weekend or public holidays will be processed the following business day.  Special deliveries can be organised in advance and will incur a delivery fee.

To ensure safe delivery of your chocolates, we recommend that you supply a business address for deliveries.  Please note that we are unable to accept a specified delivery time eg 10.00am.

If a receipient is unavailable to accept delivery and the courier deems it unsafe to leave the gift, you may incur a further delivery charge.  Coconoir will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has been confirmed.  Late delivery will not constitute a failure of our agreement and not warrant a cancellation of the order.

In the instance that your gift has not arrived as per your request, please contact us and we will make every attempt to track your gift.  Although we use Australia post and independent couriers to deliver our products, delays can occur which are out of our control.  Therefore, we regret that delivery charges are non-refundable.